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Welcome to the QuickBooks ProAdvisor Program

The QuickBooks ProAdvisor Membership Program provides the software, support, training, and resources you need to provide support to your QuickBooks clients. Further distinguish yourself as a QuickBooks expert and potentially grow your practice by becoming a Certified QuickBooks ProAdvisor.

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QuickBooks ProAdvisor Program FAQs

Q. When does my membership period for the ProAdvisor Program begin?
A. Your program membership begins when you purchase your annual membership and will be effective for 365 days from that date.

Q.
How can I renew my membership?
A. Intuit will send you a renewal notice inviting you to renew before your current membership expires. If you don't receive a notice, contact us to renew before the expiry of your current membership at 1 800 823-0083 or support@proadvisor.ca.

Q.
May I use the QuickBooks or ProFile name in my advertising and sales materials?
A. In order to use the QuickBooks name in advertising, detailed brochures and sales materials, you may usually do so, provided you carefully follow the guidelines listed in the Resource Guide. You cannot use Intuit brands in logo form (i.e. as they appear on Intuit's packaging and other materials). Only plain-text display of the software names is allowed and such display must comply with the guidelines.

Q.
How do I know that I have the latest QuickBooks product updates and revisions?
A. You will receive a ProAdvisor Product Alert email about product updates and enhancements. Intuit periodically makes revisions to software products (referred to as ""releases", "maintenance releases" or "patches") after they have shipped, in order to improve the product. Please note that these releases differ from upgrade versions, which include major "enhancements and new features. The latest updates are available for you to download in the "Update QuickBooks" section under the File menu in QuickBooks.

Q.
What if my firm has multiple partners or employees? Does my membership cover everyone?
A. The annual fee for the ProAdvisor Program covers membership for an individual. If your organization is small and you want to share a membership (for example, with your business partner), you may share certain membership benefits, including the technical support plan, but note that the software itself is subject to QuickBooks Software License Agreement and requires one software license for each user. Certification in the Certified QuickBooks ProAdvisor program extends only to the individual who successfully completes the Certification exam. The Find-An-Expert database will only list the address and send referrals to the member who purchased the membership.

If your company or firm has multiple offices, you will require a membership for each location. If your firm is larger and you need multiple copies of the training and reference materials, additional copies of the software, more technical support, and so on, you will require a membership for each professional. Additional memberships within the same firm are discounted 25% when three or more memberships of equal value are purchased.

IMPORTANT NOTE: Intuit Canada monitors use of your QuickBooks technical support plan. All professionals from your organization who use your support plan must provide your name and/or customer number in order to receive this priority service.
 

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